"Tom" P. Jeffrey, MPH, serves as president of SullivanLuallin Group (SLG) and has been part of the organization for over a decade. Mr. Jeffrey oversees all sales and marketing aspects of SLG?s survey and assessment resources. These include patient, insider, and referring physician satisfaction surveys, peer-to-peer surveys, client satisfaction surveys, and mystery patient shopping. His current certifications and trainings include HIPAA compliance, NCQA certification for PCMH & HEDIS survey administration, and CMS (AHRQ) certification for H-CAHPS survey administration. In addition to management of SLG?s survey division, Mr. Jeffrey is actively involved in business development and personnel hiring and training.
Prior to assuming the role of president, Mr. Jeffrey served as director of the Survey Division. In this role he also worked closely with the information technology division to design SLG?s powerful data collection and reporting tools. During the past decade, Mr. Jeffrey has become a trusted adviser to many of SLG?s largest clients through his successful implementation of patient measurement programs leading to operational transformation.
Mr. Jeffrey has an undergraduate degree in economics and a master?s degree in public health. He honorably served four years in the United States Army, 101st Airborne Division, specifically with the United States-led multinational coalition in Israel and Egypt.